Returns & Refunds

Return Policy

PLEASE INSPECT YOUR MERCHANDISE UPON ARRIVAL!

Hopefully you love everything you purchase from Lucy Doo, but if something doesn't work for you, please submit a return request by emailing LUCYDOORETURNS@GMAIL.COM within 30 days of the delivery of your order. Refer to the requirements below.

If customer returns any item without contacting us first, we're sorry, but no credit or refund will be given. 

Any approved return merchandise must be received by Lucy Doo within 7 days of our return confirmation email. 

All return shipping fees as well as shipping fees for an exchange are the responsibility of the customer. 

Any returns after 30 days from delivery will only be for store credit as long as it meets the below requirements. 

If you are not able to pick up your order in The Woodlands, Texas, the order will not be shipped until the shipping charges have been paid. (the only exception to this rule is if the order is placed during a "free shipping" promotion)

 

RETURN ELIGIBILITY REQUIREMENTS:

• All merchandise must be returned unworn, unwashed, & fragrance-free with no makeup smudges or other damage.
• All original tags MUST be attached and intact. 
• If you feel the item is damaged or defective, you must contact us with 3 days of your delivery date.
• Sale items are NOT eligible for returns or exchanges.