Handmade Macrame Keychain

To start your return, please visit our Redo Return Portal HERE before sending any items back.

Shipping:

• FREE U.S. shipping on orders $100+.
• Orders under $100 ship based on weight via USPS.
• Orders are processed and shipped within 1-2 business days.
• Orders placed after 2 PM CST will ship the next business day.
• FREE local pickup is available in The Woodlands, TX (please select this option at checkout).

Returns & Exchanges:

Return Guidelines:

• All returns must be requested through our Redo Return Portal before sending items back. Unapproved returns will not be accepted.
• Returns after 30 days from delivery are eligible for store credit only, if they meet the return requirements.
• If Redo Returns Coverage was purchased at checkout, return shipping is covered. Otherwise, the customer is responsible for return shipping costs.

Return Eligibility:

• Items must be unworn, unwashed, and free of fragrances, makeup smudges, or damage.
• All original tags must be attached.
• If an item is damaged or defective, you must contact us within 3 days of delivery.
• Sale items are final sale and not eligible for return or exchange.

Non-Returnable Items:

• Items marked Final Sale. 
• Items from our Last Chance Sale Collection

Exchanges:

• Exchanges are available only for the same item in a different size, if in stock. 
• If the desired size is unavailable, the item may be returned for store credit (if eligible under return guidelines).

How will I receive my Store Credit?

• Store credit is emailed within 3-5 business days after receiving and processing your return.
• Store credit reflects any discounts or taxes applied at the time of purchase.
• Store credit expires 1 year after issue and can be used at checkout.

Orders & Payment Policies:

• Orders cannot be canceled once placed.
• Discounts cannot be applied retroactively to previous purchases.
• Lucy Doo Boutique is not responsible for lost or stolen packages. If an issue occurs, please file a claim with the shipping carrier.

For any return requests, visit our Redo Return Portal HERE.